flip*
These Terms explain the rules that apply when you access or use flip*, including our website, mobile applications, community features, coaching services, educational content and related services.
Last updated: 8 July 2026
These Terms of Use (“Terms”) govern your access to and use of flip*, including our website, mobile applications, community features, coaching services, educational content and related services (collectively, the “Services”).
The Services are operated by Long Game Labs Pty. Ltd. (“Long Game Labs”, “we”, “our” or “us”).
By creating an account, accessing, or using the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Services.
You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use the Services.
By using the Services, you represent that you meet these requirements.
flip* provides educational, behavioural, wellbeing, self-management, symptom-management, coaching and community support tools.
The Services are intended to support users in learning, reflection, behaviour change, self-management and personal development.
The Services are not intended to diagnose, treat, cure, prevent or manage any disease, disorder or medical condition.
The Services do not provide medical advice.
Information made available through flip*, including educational content, community content, coaching interactions, AI-generated content, recommendations, insights, tracking tools, assessments, questionnaires and other materials, is provided for general informational and educational purposes only.
Nothing within the Services should be interpreted as:
Use of the Services does not create a doctor-patient, psychologist-client, therapist-client, counsellor-client, fiduciary, or other professional relationship between you and Long Game Labs, its employees, contractors, coaches, moderators, advisors, or any automated functionality made available through the Services.
You should always seek advice from appropriately qualified professionals regarding your individual circumstances.
You acknowledge and agree that:
You remain solely responsible for:
Any action you take based on information obtained through the Services is taken at your own discretion and risk.
The Services are not designed, intended or operated as:
The Services are not monitored continuously.
Long Game Labs does not guarantee that any content, report, message, symptom entry, reflection, questionnaire response or user communication will be reviewed within any particular timeframe.
Moderators, coaches, support staff and automated systems may not review content immediately, or at all.
Do not rely on the Services for emergency assistance.
If you believe that you may be at risk of harm, are experiencing suicidal thoughts, are in crisis, or require urgent assistance, contact emergency services or an appropriate crisis support service immediately.
The Services may include community features, including discussion spaces, groups, comments, reactions, direct messaging and other user-generated content.
Community content is created by users and does not represent the views of Long Game Labs.
Community content may be:
You acknowledge that Long Game Labs does not verify or endorse community content.
You are solely responsible for content you create, post, upload or share.
The Services may permit users to communicate through direct messaging or similar communication tools.
Long Game Labs does not guarantee privacy, monitoring or review of direct communications.
We reserve the right to access, preserve, review or disclose communications where reasonably necessary to:
Where coaching services are offered, coaching is intended to provide education, support, accountability and behaviour change assistance.
Coaching is not:
Coaches are not emergency responders.
You remain responsible for obtaining appropriate healthcare and professional support.
Certain coaching sessions, interviews, user research sessions, feedback sessions and support interactions may be transcribed or summarised for operational, training, quality assurance, research and product development purposes.
Long Game Labs may utilise artificial intelligence systems and third-party tools to assist with note-taking, transcription, summarisation and documentation.
By participating in these activities, you consent to these practices as described in the Privacy Policy.
The Services may utilise artificial intelligence, machine learning systems and automated technologies.
AI-generated outputs may contain errors, inaccuracies, omissions or content that is not appropriate for your circumstances.
You should independently evaluate any information generated by automated systems.
You remain responsible for decisions you make based on information or outputs provided through the Services, including AI-generated content.
Long Game Labs does not guarantee the accuracy, completeness or suitability of AI-generated outputs.
You agree not to:
Long Game Labs may, at its sole discretion, investigate conduct and take moderation action where reasonably necessary.
Moderation actions may include:
Moderation decisions may occur without prior notice.
You retain ownership of content you submit through the Services.
By submitting content, you grant Long Game Labs a worldwide, non-exclusive, royalty-free licence to use, store, reproduce, modify, display, distribute and analyse that content for the purposes of operating, improving, securing and developing the Services.
If you provide feedback, suggestions, ideas or recommendations, you grant Long Game Labs the unrestricted right to use that feedback without compensation or attribution.
The Services may include alpha, beta, pilot, preview or early-access features.
You acknowledge that beta features:
Long Game Labs makes no representations regarding the performance of beta features.
Feedback provided during beta testing may be used without restriction or compensation.
Users participating in alpha, beta, pilot or testing programs may be invited to participate in interviews, surveys, feedback sessions, usability testing or other research activities.
Information collected through these activities may be transcribed, analysed and used to improve the Services, develop future features, validate product effectiveness and support research activities.
Participation in additional research activities will remain voluntary unless otherwise agreed.
The Services may integrate with third-party services.
Long Game Labs is not responsible for the availability, accuracy, security or practices of third-party services.
Your use of third-party services is governed by their own terms and policies.
All intellectual property rights relating to the Services remain the property of Long Game Labs or its licensors.
Except as expressly permitted, no part of the Services may be copied, reproduced, modified or distributed without prior written consent.
To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.
Long Game Labs makes no warranty that:
To the maximum extent permitted by law, Long Game Labs, its directors, officers, employees, contractors and affiliates will not be liable for:
Where liability cannot be excluded by law, liability is limited to the maximum extent permitted by law.
You agree to indemnify and hold harmless Long Game Labs, its directors, officers, employees, contractors and affiliates from claims, losses, liabilities, damages, costs and expenses arising from:
Long Game Labs may suspend or terminate access to the Services at any time where reasonably necessary to:
We may modify, suspend or discontinue any aspect of the Services at any time.
We are not liable for any modification, suspension or discontinuation.
We may update these Terms from time to time.
Continued use of the Services after any update constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Australian Capital Territory, Australia.
Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.
Long Game Labs Pty Ltd